Frequently Asked Questions

PLEASE NOTE: ALL SALES ARE FINAL

As all our products are made to order, this helps us minimize leftover stock and maintain our commitment to an eco-friendly footprint.We will only accept returns in the case of damaged items or if you received an incorrect order.

Thank you for understanding!

Yes! Each piece of clothing has a specific size chart available on its product page.

Please note that we do not offer exchanges for items purchased in the wrong size. To ensure the perfect fit, we recommend carefully checking the size chart and measuring yourself accurately before placing your order.

Processing Time: 3-5 Business Days

Please note that all orders require 3-5 business days for processing. Be sure to add this time to the shipping option you select at checkout to estimate your delivery date. Thank you for your patience!

Yes!

Fill out the form here to request a custom order!

Chaladz Design is not responsible for any import duties, broker fees, customs and taxed incurred on shipments as these are the responsibility of the purchaser.

If you are unsure about the charges please contact your local customs office for further information.